Support

Running into something? The most common questions are below. If yours is not there, e-mail support@isleblocks.com and mention your iPhone model and iOS version so we can help faster.

How does the game work?

Drag the blocks onto the 8×8 board. A full row or column disappears and earns points and coins. Coins build your island. When no block fits anymore, the round is over. In the regular mode every new set of blocks fits on the board, as long as you pick the right order.

Will my progress move to a new iPhone?

Yes, if iCloud is on on both devices with the same Apple Account. Open the app on the new iPhone and your island comes back by itself. Without iCloud, progress stays on the old device.

I bought something but do not see it

In the app, go to Settings and choose Restore Purchases. "No Ads" comes back. Coins and gems are added to your balance right after the purchase; if you do not see them, e-mail us with the date of the purchase.

Refunds

Purchases go through Apple. Request a refund at reportaproblem.apple.com.

Ads

The "No Ads" purchase removes the ads that appear by themselves. Ads that give a reward, such as continuing once after a full board, are only shown when you choose to watch them. You change your consent for personalised ads in the app under Settings.

When does the daily challenge start?

At midnight UTC. Everyone gets the same blocks.

Privacy

Read the privacy policy.